Knowledge and practical experience in VMware virtualization technology. Configure, upgrade, deploy;

Knowledge and practical experience in configuring iSCSI targets for virtualized environments;

Knowledge and experience in Microsoft Server Technologies;

Active Directory, Microsoft Exchange;

Knowledge of ITIL IT service management model;

Knowledge of Incident and Problem Management processes and experience in this area;

Ability to write technical documentation and user guides;

Ability to communicate effectively orally and in writing;

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer;

Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect;

Must have practical experience in VMware virtualization technology, including VCSA configuration, ESX upgrade, and bare metal deployment;

Must be able to deploy at short notice to resolve equipment failures on virtualized mission-critical systems.