#NC25CEC179946 - Provision of VTC Facilitator Support - Closed
Deadline: May 20, 2025
Requester: NATO
Location: Izmir, Turkey
Job type: Contractor
Start date: June, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Leveraging industry expertise and best practices in monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area;
- Arranging service schedule by identifying VTC sessions to be supported by COM, COS, DCOM front office through LANDCOM DOM;
- Turning on VTC equipment before VTC session. Perform tests to ensure VTC session has been established correctly;
- Should an incident detected, create incident ticket for NCIA through centralized Service Desk;
- Liasing with CSU Izmir and Service Line technicians and provide Level 1/1+ Support for incident resolution;
- Attending VTC together with COM, COS, DCOM;
- Providing Level 0 support during the VTC session. If needed, open an incident ticket to NCIA Centralized Service Desk;
- Liasing with CSU Izmir and Service Line technicians and provide Level 1/1+ Support for incident resolution;
- Performing check on VTC equipment and inform CSU Izmir technicians for any potential incidents;
- Providing Service Improvement proposals to the contractor.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Videoconferencing Technologies - Intermediate 3+ years - Problem solving, strong knowledge of Polycom Videoconferencing Technologies Diagnose and resolve technical issues, support software and basic associated network related problems;
- Video conferencing - Room systems Beginner 3+ years - Beginner level knowledge of managing VTC room systems including VTC codec (Poly), camera’s (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems , video matrixes and other peripherals;
- Network - Beginner - 2+ years Knowledge in troubleshooting basic network issues;
- Will be able to speak and understand clearly native and non‐native English speakers in addition to communicate fluently on technical issues with technical staff in networking, Video conferencing technologies and Video Conferencing room systems.
This position is now closed.
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