#NC25MEC179825 - Online Training Content Creation Remote - Closed
Deadline: May 11, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: December, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Initial Training Producing online training content on NPCL will require bespoke knowledge about the specific setup and background of the NPCL solution;
- Online learning about the specific elements of the NPCL solution (based on the Viva Learning module in the M365 solution);
- A full day of familiarization training in the NHQ location in Brussels – Belgium;
- Any additional lifecycle support training (remote) as it becomes available during the rollout;
- Provide training materials, videos, tutorials, guidelines and FAQs on the features and core functionality of Windows 11 Enterprise, Microsoft 365 and Office 365 products, including WordExcel, PowerPoint, Teams, and Outlook, Microsoft Planner, Microsoft To Do, Microsoft Bookings, Microsoft Forms, Microsoft Loop and Power Automate;
- Provide training materials, videos, tutorials, guidelines and FAQs on security best practicesmaintaining data security and privacy, including the use of Microsoft BitLocker, Windows Hello for Business, and device compliance in an Intune-managed context;
- Provide training materials, videos, tutorials, guidelines and FAQs on customized NPCL contentincluding applications or features that are specific to NPCL (including Citrix Secure Private Access);
- Ensure online materials are accessible and easy to understand;
- Regularly update materials to reflect new features and changes;
- Adhere to organizational branding guidelines, including colours, fonts, and logos;
- Curate training resources for Viva Learning via SharePoint and different training providers relevant to the NPCL environment;
- Support management of Viva Learning platform for easy access to all NPCL training materials and resources;
- Train users on how to effectively use Viva Learning;
- Effectively promote the use of the online training resources;
- Regularly update and improve training materials, handouts, and slides to ensure relevance and effectiveness, tailored to each site's needs;
- Gather feedback from participants to continuously refine and enhance NPCL training programsc. Work closely with the NPCL project team to ensure alignment of training content with overall project objectives;
- Coordinate staff travel, logistics, turnover, and administration;
- Ensure that that NCIA has a single point of contract for all travel arrangements that that all staff travel is booked and executed according to the NCIA Travel Directive;
- Ensure coordination of the clearance and VISA requirements that allow staff to work at all NATO locations (with a security clearance up to NATO SECRET);
- Ensure any staff logistics (transport etc.) is managed by the Contractor and that all administrative coordination happens through a single point of contract to the NCIA;
- Ensure that any staff turnover is anticipated so that the NCIA can rely on continuous service delivery;
- Ensure that the time management and sprint signoff process are conducted by a single point of contact for the NCIA.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
-
Experience in creating comprehensive and user-friendly online materials, including guidelines, FAQs, videos, articles;
-
Ability to develop step-by-step guides in a video format or printed with clearly marked and explained screenshots, and FAQs;
-
Skill in ensuring training materials are accessible and up-to-date;
-
Proficiency in using various formats for training materials (slides, handouts, online resources);
-
Ability to create professional training videos;
-
Screen and video recording, video editing, ability to add annotation, transitions, adding interactive elements (e.g. embedding quizzes using Microsoft Forms and Stream);
-
Familiarity with screen recording, image and video editing software; for example, Adobe PRO, OBS Studio, Camtasia, Canva, Snipping Tool, PowerPoint;
-
In-depth knowledge of Microsoft 365 core products (Windows 11 Enterprise, Office 365 suite, MS Teams, OneDrive, SharePoint Online);
-
Proficiency in Windows 11 Enterprise and the Office 365 suite;
-
Expertise in MS Teams, OneDrive, and SharePoint Online;
-
Ability to explain features and functionalities clearly;
-
Experience in developing training materials;
-
Ability to update training content based on new features and updates;
-
Knowledge of security best practices, including Microsoft BitLocker and Windows Hello for Business;
-
Proficiency in Intune device management, including policy configuration and compliance management;
-
Experience in developing training materials on device compliance and data security;
-
Ability to explain the Company Portal and its functionalities;
-
Skill in providing guidelines for maintaining privacy and security;
-
Knowledge of how to use learning management platforms, and specifically Viva Learning and SharePoint;
-
Experience in managing user dashboards in Viva Learning;
-
Basic knowledge of other M365 tools such as MS Planner, MS Bookings, MS Forms, MS Places, To Do, Loop, Whiteboard, Lists, Stream, ClipChamp;
-
Ability to demonstrate how these tools integrate with core M365 products, such as MS Teams;
-
Experience in enhancing productivity through these additional tools;
-
Skill in providing user guidance and providing practical solutions for these tools;
-
Excellent verbal and written communication skills;
-
Full proficiency in the English language. French language proficiency is of advantage;
-
The candidate must have the nationality of one of the NATO nations;
-
The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance.
This position is now closed.
We regularly add new positions. We suggest exploring other available opportunities and staying updated by following our LinkedIn page.
If you don’t find any suitable opportunities, you can send us your CV, as an open application. However, we will not submit you to any vacancies without your written consent.