#NC25CEC179793 - Principal Technician (VTC/AV) - Closed
Deadline: May 8, 2025
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: June, 2025
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
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Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording;
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Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
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Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc;
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Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events;
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Instruct and supervise a technical team during larger digital/hybrid conferences and events;
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Design and create jingle's, banners, and other digital signage required for digital events and meetings;
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Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events;
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Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc;
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Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
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Ensure corrective actions are taken under direction of NDW Engineers (VTC);
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Deputize for higher grade staff, if required;
Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher training in a relevant discipline (such as, Telecommunications, Electronics, Electrical, or Computer Engineering);
- A minimum of 5 years experience in deliverying live digital/hybrid events;
- Experience in leading a team of AV technicians during live digital/hybrid events and meetings;
- Knowledge of Software used for online meetings/events such as, but not limited to: Industry standard collaboration services (CISCO WebEx, Poly, Microsoft Teams, Skype, etc.);
- Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation;
- A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable;
- NOTE: Most of the work of the NCIA is conducted in the English language.
This position is now closed.
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