• Shows respect for the views and contributions of other team members;
• Shows empathy;
• Listens, supports and cares for others; consults others and shares information and expertise with them;
• Builds team spirit and reconciles conflict;
• Adapts to the team and fits in well.

Relating and Networking:

• Easily establishes good relationships with customers and staff;
• Relates well to people at all levels;
• Builds wide and effective networks of contacts;
• Uses humor appropriately to bring warmth to relationships with others.

Delivering Results and Meeting Customer Expectations:

• Focuses on customer needs and satisfaction;
• Sets high standards for quality and quantity;
• Monitors and maintains quality and productivity; works in a systematic,
• Methodical and orderly way; consistently achieves project goals.

Achieving Personal Work Goals and Objectives:

• Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary;
• Seeks progression to roles of increased responsibility and influence;
• Identifies own development needs and makes use of developmental or training opportunities.

Learning and Researching:

• Rapidly learns new tasks and commits information to memory quickly;
• Demonstrates an immediate understanding of newly presented information;
• Gathers comprehensive information to support decision making;
• Encourages an organizational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).