#NC25ICT178456 - Team lead - Digital Collaboration (Printing Services) - Closed
Deadline: April 3, 2025
Requester: NATO
Location: Braine l’Alleud, Belgium
Job type: Contractor
Start date: May, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Lead, mentor and motivate a team of IT professionals, ensuring high level of performance, engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team;
- Oversee the end-to-end IT service management lifecycle, ensuring compliance with ITIL best practices. Manage incidents, service requests, changes, and problems to maintain high service availability and quality;
- Cultivate and maintain strong relationships with internal and external stakeholders, including NATO personnel, to ensure clear communication and alignment of IT services with business objectives;
- Lead IT projects from initiation to completion, ensuring timely delivery within budget. Coordinate cross-functional teams, manage resources, and resolve any issues that arise during project execution;
- Track and report on key performance indicators (KPIs), service-level agreements (SLAs), and team performance. Identify areas for improvement and implement corrective actions as necessary;
- Drive continuous improvement initiatives, evaluate emerging technologies and tools (including uniFLOW), and recommend enhancements to improve service delivery and operational efficiency;
- Ensure IT services are delivered in accordance with applicable security policies, compliance requirements (e.g., NATO regulations), and industry best practices.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
- Proven experience in leading IT service teams, ideally in a complex and high-security environment such as NATO or similar organizations;
- Strong background in ITIL processes and frameworks, with a deep understanding of IT service management and delivery;
- Experience with project management methodologies (e.g. Agile) and leading cross-functional teams;
- Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage;
- Sound knowledge of infrastructure, networks and IT service management tools;
- Strong leadership skills with the ability to inspire, motivate and manage a diverse team;
- Excellent stakeholder management skills, with experience working with senior management and external clients;
- Ability to make sound decisions in a fast-paced and high-pressure environment, balancing technical and business priorities;
- Strong interpersonal and communication skills;
- Strategic thinker with the ability to implement tactical solutions;
- Results driven with a focus on continuous improvement;
- High attention to detail and strong organizational skills;
- Ability to handle multiple priorities and adapt to changing demands.
Training/Certifications:
- Certified ITIL Foundation (intermediate or advanced certification is a plus);
- Project management certification (e.g. PMP, PRINCE2).
This position is now closed.
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