#NC25ICT178385 - Specialized VDI Engineering Support - Closed
Deadline: April 1, 2025
Requester: NATO
Location: Braine L’Alleud, Belgium or The Hague, Netherlands or Ramstein, Germany or Bydgoszcz, Poland or Stavanger, Norway
Job type: Contractor
Start date: May, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The SoW covers the following activities and tasks:
Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies:
- Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure;
- Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application;
- Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or “golden” images. Responsible for design, implementation and management of end-to-end VDI servers;
- Ensure VDI image, back-end and thin clients are kept updated with security fixes and maintenance updates;
- Continuously monitor the environment to ensure it is always available;
- Ensure all tasks are automated as much as possible so there is minimal overhead to the system;
- Ensure all applications not in the baseline are packaged correctly for the VDI environment;
- Ensure all components of the system have sufficient licenses.
Ensure healthy and functional end user computing environment:
- Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory). J) Work on and resolve problem requests.
Enhance business continuity by improving the fault tolerance and disaster recovery:
- Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers.
Improve the maturity of the IT Operations:
- Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup;
- Develop, disseminate and improve instructions for Level 1 and Level 2 technicians;
- Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
To efficiently and effectively deliver the Service, each of the Service provider personnel shall possess at a minimum qualifications and skills in the following areas:
Group Policy Management (GPOs):
- Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.
Application COTS Troubleshooting:
- Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations;
- Ability to diagnose latency, connectivity, and application performance issues.
Windows Server troubleshooting:
-
Problem solving, strong knowledge of windows 10 & 11 OS, Diagnose and resolve technical issues, support software and hardware related problems. Deep understanding of Windows Server (2016/2019/2022).
VMware AppVolume:
-
Management and deployment of AppVolumes, troubleshooting, and updates. Strong skills in VMware vSphere / ESXi.
VMware Horizon:
- Setup, configuration, and management of Horizon VDI environments.
VMware vSphere:
- Managing virtual machines, ESXi hosts, and vCenter operations.
VMware DEM/UEM:
- User environment management, personalization, and policy enforcement;
- Expertise in FSLogix, Citrix Profile Management, and UEM.
FSLogix:
- Profile management, troubleshooting logon issues, and optimization.
Master Image (VDI-MDT):
- Creating, maintaining, and optimizing VDI master images using MDT.
Optimization / Monitoring / Performance:
- Performance tuning, monitoring VDI environments, proactive troubleshooting;
- Experience automating VDI provisioning, patching, and user management;
- Experience optimizing IOPS, latency, and deduplication for VDI performance;
- Strong grasp of protocols (RDP, PCoIP, Blast Extreme, ICA).
PowerShell:
- Create, document, implement and troubleshoot scripts written in PowerShell;
- Proficiency in PowerShell, Python, Bash, or Ansible for automation.
Other:
- Experience with one or several of the following technologies / products: App Volumes, ThinApp, App-V, MSIX App Attach;
- Familiarity with vRealize Operations (vROps), LoginVSI or ControlUp.
This position is now closed.
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