#NC25ICT178318 - Desktop engineering support with specialization in SCCM operation - Closed
Deadline: March 27, 2025
Requester: NATO
Location: Braine l’Alleud, Belgium
Job type: Contractor
Start date: May, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The SoW covers the following activities and tasks:
- Package, deploy, monitor and troubleshoot applications and Microsoft updates in a timely manner;
- Manage user and device collections with automation in mind;
- Deploy, monitor and troubleshoot hardware-specific updates (BIOS, drivers);
- Improve the maturity of the IT Operations;
- Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the MCM (former SCCM) system;
- Develop, disseminate and improve instructions for Level 1 and Level 2 technicians;
- Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians;
- Assist with resolving and delivery backlog activities/ projects on Kanban system;
- Provide minimum 2 Continued Service Improvement(CSI) in the area of work per 4 sprints.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:
MCM (former SCCM) - Deploying software packages, managing OS upgrades, and applying monthly security patches across user devices. Automating packaging processes and troubleshooting failed deployments.
Active Directory and Group Policy Management (GPOs) - Assisting in the creation, modification, and maintenance of Organizational units, user and groups, Group Policies to enforce settings across user devices.
Application COTS Troubleshooting - Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations.
Windows 10/11 troubleshooting - Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems.
Powershell - Create, document, implement and troubleshoot scripts written in PowerShell.
ITIL Concepts - Desirable certification in ITIL Foundation.
This position is now closed.
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